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How do I confirm my order has been received?

  • How to Confirm Delivery 

1. Sign in to ""

Click "My Orders" in the left column to view your Orders.


2. Select the Order

Choose the Order you want to confirm. If your Order has been successfully delivered and you're satisfied with the item, click "Confirm". And you also can click "See Details" to check more information.



If the goods are not delivered in time after the supplier has confirmed shipment, we advise you to contact the supplier immediately to check.

  • Buyers have the right to apply for a refund if:

The goods are not delivered in satisfactory order

The Order does not arrive within the stated delivery time

Click here to learn how to submit an Open Dispute.


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